We are into metal welding and fabrication. Our vision is to satisfy customers' requirements in manufacturing and supply of high quality products. We aim to participate in developing communities business and Zambia at Large.
Metal welding and fabrication
I Hold a Diploma in Business Administration
I could write a whole volume of books to detail my experience with ZonaTech but if am to summarise my experience in one word, I’d have to say TRAUMATIC!! The lack of professionalism and integrity I experienced for 2 months including the lack of communication and passing off of other customers work as mine despite having made a full payment is nothing less than disheartening. At one point I was convinced that I had been defrauded. Sadly even when I informed both the management and production team that further delays would result in a formal complaint with CCPC, my plea for delivery of the work that should have essentially taken 7 days as per Invoice all fell on deaf eyes. I proceeded to raise a complaint with CCPZ and while awaiting investigations I then resorted to sharing my traumatic experience on ZonaTechs Facebook page which finally got management’s attention to prioritise my steel works after having continuously ignored my calls and messages. The first delivery and installation was made 2 months after the payment was made while the last steel works was delivered after a disheartening 3 months and largely affected my project timelines. I’d rate the quality of the steel as fairly good and the window frames and burglar bars were well installed. I was not satisfied with the workmanship of the doorframe installation and unfortunately the glass/wood for the Frenchdoor has never been delivered. For my peace of mind I’ve had to accept that I’ll never receive the full value of the service I paid for and hopefully this is rectified for future clients although I personally wont be hiring them again. Finally I’d suggest that ZonaTech management acts with more integrity and communicates more effectively to meet customer needs and expectations.
I visited their works shop and after seeing their quality of works I then requested for them to fabricate doors frames for my house in Lusaka. They also did sliding windows for the same house. They delivered the door frames and sliding windows on time. They have the appropriate equipment to carry out the works .The quality of works they did for me was very high and neat.
I got to know about Nancy and her team through a WhatsApp group. They had posted their works on the group and I was very impressed. The standard of their works met my expectations and it was of very good quality. The work was neat and worth the money I paid for. The project was completed on time .I would recommend them to another company.